Troubleshooting and Repairs
Troubleshooting
If you are having phone problems, try these steps first. Some of them may correct the situation, while others will help determine the source of the problem. Then follow the instructions for requesting repairs.
Phone Doesn't Power Up
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Make sure your phone is plugged into the correct jack. See Finding Active Ethernet Ports to determine the correct jack.
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Make sure the connection is solid. You should hear a click when the cable is seated properly.
No Dial Tone
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Make sure your phone is plugged into the correct jack. See Finding Active Ethernet Ports to determine the correct jack.
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Make sure the connection is solid. You should hear a click when the cable is seated properly.
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Borrow someone's phone that you know is working properly and plug it into the jack.
Can't Call Out
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Make sure the number you are calling is a valid number.
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Borrow someone's phone that you know is working properly and plug it into the jack, then try calling again.
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Check your account balance to see if you are overdue.
Can't Be Called
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Borrow someone's phone that you know is working properly and plug it into the jack, then have someone call you.
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Call the UNet Help Desk at x9UNet (option 2) to ensure the extension you have been given is correct.
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Check your account balance to see if you are overdue.
Static
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Borrow someone's phone that you know is working properly and plug it into the jack, then see if the static persists. Make sure you use his/her line cord.
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If the static occurred on an external call, make an internal call to see if it persists.
Cross-Talk
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Plug another phone you know is working properly into your jack.
Repairs
Telephone, phone jack, line and voicemail repairs requests should be emailed to itsvoice@brandeis.edu or phoned in at x67782. When reporting a repair, please be sure to leave the following information: extension number or voicemail box number, type of telephone, building and room number, telephone jack number, a description of the trouble, and the name and number of a contact person. Depending on the problem reported, the response time is between 4 and 48 business hours.
Subscribers may be held responsible for any repair charges when the malfunction is proven to be in, or caused by, equipment they have provided. Student damage to phones caused by apparent tampering and/or vandalism may be billed to room occupants.
