Telephone Dialing - Using Your Phone - Using Voicemail

Telephone Dialing Instructions

This page explains the basics on dialing using the campus telephones.

On campus calls

Student telephone numbers are 781-529-xxxx. Administrative telephone numbers are 781-736-xxxx. Your extension number on campus is the last 5 digits of your telephone number. For example, if you are trying to call 781-736-2000, while using a campus phone, you would dial 62000.

Local Calls

To dial a local number, press 8 + 1 + the area code + the 7-digit phone number.

Long Distance Calls

To dial a long distance number, press 8 + 1 + the area code + the 7-digit phone number. When promted, enter your personal billing number (PBN).

International Calls

To place an international call, press 8 + 011 + the country code + the city code + the phone number. When promted, enter your personal billing number (PBN).

Toll Free Number

To call a toll free number, press 8 + 1 + the 10-Digit Toll Free Number. If you dial a "look a like" toll free number that incurs a charge, you will receive a bill from the University.

Call Waiting

Call waiting informs you that another party is trying to reach you while you are on a call. You will hear the call waiting tone only once.

To Answer a Waiting Call

  1. Press the switch hook or flash key once and release.
  2. Answer the new call.

To Return to the Original Party

Press the switch hook or flash key once and release again and you will be reconnected to the original caller.

Campus Operator

The campus operator is available Monday - Friday from 9:00am - 5:00pm. To call the operator from a campus phone, dial 0. From off-campus, dial 781-736-2000 and press 0.

Directory Assistance

Emergency

Fire, Medical, Police: Dial 781-736-3333 (63333)

If you dial emergency in error, please stay on the line to tell the dispatcher that you do not have an emergency.

Non Emergency

Police: Dial 781-736-5000 (65000)

Using Your Phone

This page explains how to use your Cisco 7940 or 7960 telephone.


Cisco 7940

Feature Highlights

Useful features of the 7940 phone include:

  • Two way speakerphone for hands-free conversations. Simply press the speakerphone button spkphone.gifin the lower right of the phone. Press the button again to end the call. At any time during the call you can pick up the handset for a more private conversation. This is also great for playing multiplayer games with the conference feature!
  • Large LCD screen 7940scn.gifwith Caller ID. This screen displays incoming or outgoing call information, directory lookup and other phone based applications.
  • With the touch of a button, 7940_directory.gifyou can access the Brandeis Phone Directory or your department phone directory if available. This convenient lookup allows you to search by first name, last name or extension to find and call people on campus.
  • The 7940 has an easy to use adjustable base. You can set the angle of the phone so that the screen is easier to see because of optimized viewing angle.
  • The ringers can be set to a lower volume level than that of the 7912 phone.

Transfer Call

Enables you to transfer any call to another extension within the Brandeis telephone system. To transfer a call:

  1. Press Transfer.
  2. Dial the 5-digit extension number.
  3. When the person answers, announce the call.
  4. Press Transfer.

If the extension is busy or does not answer:

  1. Press EndCall.
  2. Press the resume soft key to connect to the original caller.

Transfer Directly to Voicemail

To transfer a call directly to voicemail while on an active call:

  1. Press Transfer.
  2. Dial *7 + 5-digit mailbox number.
  3. Press Transfer.

Hold

To place a call on hold:

  1. Press Hold.

To retrieve the call:

  1. Press Resume.

Conference Call

Enables you to establish a 6-way conversation with individuals internal or external to the telephone system. To establish a conference call:

  1. Answer or place a call.
  2. Press More.
  3. Press Confr.
  4. Dial another party. When the person answers, announce the conference call.
  5. Press Confr.

To add additional parties:

  1. Press More.
  2. Press Confr.
  3. Dial another party. When the person answers, announce the conference call.
  4. Press Confr.

If the added party is busy or does not answer:

  1. Press EndCall.
  2. Press Hold.

Call Pick-Up

Call Pick-Up allows people in an office area to answer a call on an extension other than one on his/her own phone.

  1. Lift the handset.
  2. Press Pickup.
  3. Press Answer.

Call Forward

Temporarily redirects your incoming calls to another extension. To program the destination and activate forwarding:

  1. Press CFwdALL.
  2. You will hear 2 beep tones.
  3. Dial the number to receive calls (For voicemail, dial x62222).
  4. Confirmation of calls forwarded will appear in the display.

To deactivate:

  1. Press CFwdALL.

Fast Dial

Allows you to automatically dial frequently called numbers. You may access up to 99 numbers (either local, long distance, or on campus numbers) from a Fast Dial List.

To program:

  1. Press Services.
  2. Press Fast Dials.
  3. Press Assign.
  4. Press Select.
  5. Dial the number you want to store.
  6. Press Submit.
  7. Press OK.

To use stored numbers:

  1. Press Services.
  2. Press Fast Dials.
  3. Scroll to the number you want to dial.
  4. Press Dial.

Redial

Redials the most recently dialed number.

  1. Press Redial.

On-Hook Dialing

Allows you to place a call while the handset of your multiple line phone is still set in its cradle. This is the "speakerphone" feature.

  1. Without lifting the handset, press the speaker button.
  2. Dial the number you wish to call.
  3. When the called party answers, just speak. Lift the handset if you want to speak privately.

If you want to mute the conversation in your office while using the speakerphone:

  1. Press the Mute button (it will turn red).

To return to the call:

  1. Press the Mute button again.

Call Park

Enables you to place an exisitng call in a special holding status and then retrieve it from another telephone. To park a call:

  1. Press More.
  2. Press Park.
  3. Note the Bin number provided in the display (Bin numbers are *xxx where x is a random number).
  4. Hang up.

Note: Parked calls will time out after 60 seconds. They will ring the phone and not forward to voicemail.

To retrieve a parked call:

  1. Lift the handset.
  2. Dial the 4-digit Bin mumber provided when the call was parked.

Using Voicemail

This page explains how to use the voicemail system for your campus phone number. For a printable PDF document please click here.

Overview

UNITY Voicemail is a powerful storage and forwarding system that allows messages to be transmitted 24 hours a day, 7 days a week. The system does not support the use of answering machines. Voicemail mailboxes can be established to give out and/or receive information. Voicemail is fully integrated with the Brandeis telephone system. You may access the voicemail system with any touch-tone phone from on or off campus. Any faculty, staff, student, or department may subscribe to voice mail.

As a subscriber, you are assigned a mailbox where messages are stored. You record your own personal greeting, personal name, and password. You may delete, store, or forward any messages you receive. All of your messages are password-protected. Typically, your voicemail box number is the same as your 5-digit extension number, unless you share an extension number.

Logging In/Accessing Your Voicemail Box

If you're on-campus and on your phone:

  1. Press Message or dial x62222.
  2. Enter your password, followed by #.

If you're on campus and at another phone:

  1. Press Message or dial x62222.
  2. Press *.
  3. You will be prompted to enter "your ID."
  4. Enter your 5-digit extension number.
  5. Press # .
  6. You will be prompted to enter "your password."
  7. Enter your password, followed by #.

If you're off-campus:

  1. Dial (781) 736-2222.
  2. Press *.
  3. You will be prompted to enter "your ID."
  4. Enter your 5-digit extension number.
  5. Press #.
  6. You will be prompted to enter "your password."
  7. Enter your password, followed by #

First Time Set-up Instructions

When you are logging into the system for the first time use the default password (assigned by LTS). The following steps are required to activate your voicemail box:

  1. Connect as mentioned above (call LTS at x67782 for the default password).
  2. Follow the prompts to record your first and last name
  3. Follow the prompts to retain the standard greeting or record a personal greeting that callers will hear.
  4. Follow the prompts to change your password. Your new password must be 5-10 digits long.

Changing Your Password

After logging into UNITY Voice Mail:

  1. Press 4-3-1
  2. Enter your new password
  3. Press the # key
  4. Re-enter new password
  5. Press the # key

Changing Your Recorded Name

After logging into UNITY Mail:

  1. Press 4-3-2 *To keep your current recorded name: Press the * key
  2. To change your recorded name: Wait for tone
  3. Record your first and last name
  4. To end the recording, press the # key

Changing Your Greeting

A Standard Greeting generally plays your everyday greeting. The standard greeting plays unless it is overridden by another greeting. An Alternate Greeting is used to indicate a special circumstance, such as when you are on vacation or at a conference. The alternate greeting overrides all other greetings. A Busy Greeting plays when you are on the phone. The busy greeting overrides the standard, closed, and internal greetings (future feature). An Internal Greeting plays only to on-campus callers.The internal greeting overrides the standard and closed greetings when you do not answer your phone (future feature). A Closed Greeting plays during non-work hours. The closed greeting overrides the standard greeting during non-business hours (future feature).

After logging into UNITY Mail:

  1. Press 4-1-1
  2. Select the greeting type:
    • Press 1 to record the main greeting
    • Press 2 to turn on/off the alternate greeting
    • Press 3 to edit other greetings, Standard or Alternate (Busy, Internal and Closed greetings can be activated by LTS)
    • Press 4 to hear all greetings
  3. Follow prompts to record your greeting
  4. Press the # key

Note: Press 1 to replay your recorded greeting. For alternate greetings follow the prompts to set the end date of the greeting.

Setting an Alternate Greeting

The voicemail system has a schedulable Alternate Greeting. This allows a user to set an end date on a temporary greeting without having to overwrite their standard greeting.

To configure your alternate greeting, log in to Unity.

  • Press 4-1-2 to get to Alternate Greeting Menu.
  • Press 1 To schedule an end date.
  • Choose duration in days. 0 will end later today, 1 for tomorrow, 2 for the day after, etc. Press 9 to choose month and day.
  • Enter time to end in hours and minutes and press #.
  • Enter 1 for AM, 2 for PM.
  • Record your message.

Retrieving Your Messages

After logging into voicemail, the system will tell you how many new or saved messages are in your mailbox.

  1. Press 1 to listen to your new messages.
  2. Press 3 to listen to your old and saved messages.
This page was last modified on: Apr 09, 2007