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Office Printing


Connect to Networked Printers

From Windows

  1. On your keyboard, press the Windows Logo key + R key.
  2. In the Run prompt, type the name of the server the printer is on (\\mambo for HP printers, \\lindy for Konica printers), and hit Enter.
  3. When the list of available printers shows up, find the printer you want to connect to and double-click on it to connect.
  4. If you want to make the printer your default printer, right-click on it and choose "Set as default printer."

From Mac

  1. Open System Preferences and click on the Print and Fax icon.
  2. Click the "+" icon to add a new printer.
  3. When the Add Printer box appears, select "IP" in the top left and make sure the protocol is "Line Printer Daemon - LPD."
  4. In the "Address" field, enter the printer's IP address. You can also name the printer as it appears in the Brandeis network, or simply give it a name that will remind you which printer it is (i.e. office or room number, printer model, etc).
  5. Click "Add" in the bottom right hand corner to add the printer.

Find a Printer's IP Address

From Windows

  1. On your keyboard, press the Windows Logo key + R key.
  2. In the Run prompt, type the name of the server the printer is on (\\mambo for HP printers, \\lindy for Konica printers), and hit Enter.
  3. When the list of available printers shows up, at the top, change the list view to "Details" (or "Detailed).
  4. In the "Comments" column, match the xx.yy that you see to the printer name.
  5. The IP address of the printer is 129.64.xx.yy.

If there is no way to complete the above steps, Google how to print a configuration page from your specific printer model. This page will display the IP address.

Troubleshoot Network Printers

- Clear the print queue.

On Windows

  1. On your keyboard, press the Windows Logo key + R key.
  2. In the Run prompt, type the name of the server the printer is on (//mambo for HP printers, //lindy for Konica printers), and hit Enter.
  3. Find the printer you are looking for, right-click on it, and select "Open."
  4. Click on the "Printer" menu at the top left hand corner and hit "Cancel all documents."

On Mac

  1. Open System Preferences and click on the Print and Fax icon.
  2. In the list of printers on the left, select the printer you want to clear.
  3. Click on "Open Print Queue..."
  4. Select individual print jobs and click "Delete" in the top left hand corner.

- Restart the printer and the computer.

- Call the appropriate line to fix hardware problems.

For HP printers, call Town Business, and for Konica printers, call Conway. The corresponding company's number will be on a sticker located on the printer.

This page was last modified on: Aug 17, 2011