Loading

Help! I've been shut off the network!


When a computer poses a serious threat to the safety of the rest of the network, uses too much bandwidth, or violates copyright laws, it will be shut off from the network.

How do I know if I was shut off?

The Brandeis network administrator will inform you via email with information about why you were shut off.  You can also call the Help Desk for information at 781-736-HELP

Types of Shutoffs

Viruses

This is the most common type of shutoff.  For information regarding general computer security practices and virus information click here.

Solution:

You will have to reformat and reinstall your computer's operating system (i.e. Windows).  Please be sure to back up your data. Click here for instructions on reinstalling Windows.  If you do not feel comfortable doing this, please contact the Help Desk.

Copyright Infringement

Click here for information regarding piracy and copyright infringement.

Solution:

Your network access will be shut off until you delete the pirated file(s) and email a confirmation of this to the sender of your notification email.  Be sure to include a brief message saying that you have deleted the pirated file.

Identity theft and Spam Zombies

Your computer may have been hijacked and is being used to send mass emails or give personal information (credit cards, SSN. bank account numbers) to criminals without your knowledge.  For information regarding general computer security practices and virus information click here.

Solution:

You will have to reformat and reinstall your computers operating system (i.e. Windows).  Please be sure to back-up your data. Click here for instructions on reinstalling Windows.  If you do not feel comfortable doing this, please contact the Help Desk.

Bandwidth Abuse

If you use more than 15GB of data in a day, your computer will be shut off for 24 hours.  For detailed information on how campus network bandwidth is utilized, go to NetMon.  The graph of campus network usage is updated roughly every 10 minutes.  

Solution:

Turn off any P2P filesharing or Torrent clients.  If you are unsure why your computer continues to use a lot of bandwidth, please contact the Help Desk or ask the Brandeis Forum for help.  

This page was last modified on: Aug 18, 2011