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Get Help! (technology and library)
When a computer poses a serious threat to the safety of the rest of the network, uses too much bandwidth, or violates copyright laws, it will be shut off from the network.
How do I know if I was shut off?
The Brandeis network administrator will inform you via email with information about why you were shut off. You can also call the Help Desk for information at 781-736-HELP
Types of Shutoffs:
This is the most common type of shutoff. Information regarding general computer security practices and virus information can be found here.
You will have to reformat and reinstall your computer's operating system (i.e. Windows). Please be sure to back up your data. You can reinstall Windows on your own. If you do not feel comfortable doing this, however, please contact the Help Desk.
Your network access will be shut off until you delete the pirated file(s) and email a confirmation of this to the sender of your notification email. Be sure to include a brief message saying that you have deleted the pirated file.
Identity theft and Spam Zombies
Your computer may have been hijacked and is being used to send mass emails or give personal information (credit cards, SSN. bank account numbers) to criminals without your knowledge. Information regarding general computer security practices and virus information can be found here.
You will have to reformat and reinstall your computers operating system (i.e. Windows). Please be sure to back-up your data and reinstall Windows. If you do not feel comfortable doing this, however, please contact the Help Desk.