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Gmail

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Brandeis is using Gmail, Google's hosted email service, as its email platform for all faculty, staff, and students.

On the Web

In Apple Mail, Thunderbird, etc.

Instructions with Screenshots
Text-based Instructions

If you wish to use a mail client, you must first enable IMAP support on Gmail. To do so:

  1. Sign in to your Brandeis Gmail account at go.brandeis.edu/gmail.
  2. Click Settings in the top right.
  3. Click Forwarding and POP/IMAP.
  4. Under IMAP Access, select Enable IMAP.
  5. Click Save Changes.

After IMAP is enabled, change the following settings in your mail client (note that the username must be your full email address and that your incoming and outgoing mail servers need to change):

  • Username: username@brandeis.edu
  • Incoming server: imap.gmail.com
    • Use SSL: Yes
    • Port: 993
  • Outgoing server: smtp.gmail.com
    • Use authentication: Yes (password)
    • Use STARTTLS / SSL: Yes
    • Port: 465 or 587

Finally, follow these additional steps to set up your local email program.

Remember to use your full email address for your username.  You may need to reenter your password when you first try to send an email.  If you have verified your settings, but are still experiencing difficulty connecting your account may be locked.  Please complete this form to unlock your account   

Desktop Notifications

If you choose to use the Gmail web client, but would still like to receive notifications for incoming messages please use the following software. 
For Mac
For PC

Spam

If you are having trouble with Google's spam filters, please see Google's support documentation.

On your Phone

Gmail for mobile devices

Shared Mail Accounts

A Google Shared Mail Account (SMA) is an email account that multiple people can log into, but isn’t associated with the Brandeis account of any particular person. They are ideal for clubs, organizations and offices. To set up an SMA, email to helpdesk@brandeis.edu with the following information:


  • The email address you would like the SMA to have.

  • The name you'd like to appear in the "From" field in recipients' inboxes. This must contain at least two words.
  • The purpose of the account.

  • The name and Unet ID of who you would like the owner of the account to be.

  • The email addresses of all those who should have access to the account.


Once LTS creates the account, you will be able to sign into it by logging into your Brandeis Gmail, clicking your email address in the upper right corner of the screen, and selecting the account from the drop-down menu that appears. There's no need to memorize a new username or password for your new account, and other users' access won't be affected if one person leaves your group.


Unlike full Brandeis accounts, shared mail accounts do not have access to non-mail applications like Calendar and Drive. Only LTS can add or remove access to shared mail accounts. Owners can submit requests to grant or revoke access to helpdesk@brandeis.edu