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Your department administrator (or you, if your department does not have an administrator) should call the IT Service Center at extension 6-7782 or send an email to itservice@brandeis.edu
If you have a Web Browser (Netscape Navigator, Internet Explorer) on your computer, go to https://unet.brandeis.edu and set up a UNet account for your email. If you have more questions, or you do not have an active data port or you don't have a Web browser on your computer, please contact the LTS Tech Desk at extension 6-7782.
Brandeis University does not provide PPP dial-in service to its users. In other words, to use Netscape, Eudora or Outlook Express from home, you must subscribe to your own choice of Internet Service Provider, much in the same way that you subscribe to your choice of long distance carrier. Once subscribed, you can set UNet mail options, including forwarding your e-mail to a different address. Directions can be found at https://unet.brandeis.edu.
There is a list of all supported software on our website. You should always use programs from this list unless you need a program for a task not included in the list.
LTS licenses many software programs and has special buying arrangements for many others. You can order any of these programs using our on-line software request form. The form requires a Brandeis department chargeline. Other software must be ordered through the Brandeis Procurement office.
The HR List Serv is one of the most effective ways to receive important and timely University information. As a new employee, you are automatically subscribed to the HR List Serv when you obtain a UNet account for your e-mail.
Complete the on-line Request for a mailing list form.
Contact the LTS Repair Shop at extension 6-4801. The Repair Shop services Apple products, Dell, IBM, Compaq, and other name-brand computers as well as printers, scanners and other peripherals. Rates are very competitive with other area repair services.
Complete the online form to request a Calendar account. You must also have a copy of the CorporateTime Calendar program installed on your computer. If you need the program installed, call the IT Service Center at extension 6-7782.
Go to: http://www.unet.brandeis.edu/directory.phtml Visit the People Directory search page and follow the steps outlined on that page.
LTS has contracted with New Horizons, Inc. to provide training for faculty and staff at one of their four Boston locations. Classes are generally $95 a day. LTS will assist you, if necessary, in signing up for the class.
More information on New Horizons is available in our training section.
The Faculty/Staff Tech Desk can be reached by calling the IT Service Center at extension 6-7782, or by writing to itservice@brandeis.edu. It is open Monday to Friday from 8:00 a.m. to 5:00 p.m. and is located in 134 Feldberg. If the Tech Desk is unable to assist you, they will refer you to someone who can.
