Known Issues

The LATTE support team has identified these significant issues with the LATTE system in conjunction with our user community. LATTE support will periodically update this list as new issues are identified and older issues resolved. Where possible, work-arounds are available.

Dropped students are still in course's Gradebook and assignments

Students who have dropped a class are still listed in the LATTE course's Gradebook and in assignment grading pages. This is related to how LATTE attempts to retain the work of all students who were ever enrolled in the course, even if they have since dropped it.  The LATTE support team has identified the cause and is actively working on resolving this issue.  Upon request by the instructor, the student's can be removed from the Gradebook and assignment listings by emailing with the affected course name and course code.

New grading screen presents a blank screen

With the August 2016 updates to LATTE a new grading screen was introduced, along with the ability to annotate and grade student submissions right in LATTE without having to download the documents first. At this time, however, this feature only works with PDF documents at this time. LTS intends to expand this capability to cover all document types in January 2017. Until then the grading screen will show a blank area on the left. Documents can still be downloaded for review, individually or in bulk.

Downloading Student Submissions 

In the new upgrade, the Moodle developers fixed a bug which resulted in a change to downloading student submissions. When selecting "Download all submissions" from an assignment grading screen, the submissions download as a .zip file with a series of folders named after each student in the course. Each student's file is within the particular folder.  Now that each student submission is contained in a separate folder, the number of clicks increases by the number of students to click through each folder to access the file. 

 The solution is to remove the files from the subfolders and place them into one folder. 

Mac OS directions:

  1. Within the LATTE course and select "download all submissions" to your computer 
  2. Download the .zip folder
  3. Unzip the folder 
  4. Open the folder in Finder 
  5. In the search bar, type the document extension (.doc, .PDF, etc) 
  6. To the right of "Search:", select the folder name, not "This Mac" 
  7. All the documents will appear without the folders 
  8. Select all files and Copy/Paste all documents to a new folder 

Windows OS directions: 

  1. Within the LATTE course and select "download all submissions" to your computer 
  2. Download the .zip folder
  3. Unzip the folder and open in Windows Explorer
  4. In theWindows Explorer search box type * (just a star or asterisk)
  5. Every file and sub-folder under the source folder will appear 
  6. Sort by "Type" to group all files together
  7. Select all files and Copy/Paste all documents into a new folder 

Please contact the LATTE team at for additional help.